Privacy Policy

SwiftMove USA, LLC ("SwiftMove USA," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website (swiftmoveusa.com) or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us:

• Contact & Account Information: Name, email address, phone number, and mailing address when you request a quote, book a move, or create an account.
• Payment Information: Credit card details and billing address (processed securely via Stripe — we do not store full card numbers).
• Move Details: Origin and destination addresses, inventory lists, special service requests, and move dates.
• Communications: Emails, chat messages, and calls you send to our customer service team.

We also collect information automatically:

• Device & Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Location Data: Approximate location based on IP address. For mobile app users, precise GPS location (with your permission) for shipment tracking.
• Cookies & Tracking Technologies: See Section 5 for details.

2. How We Use Your Data

We use your personal information to:

• Provide, operate, and improve our moving and freight services.
• Process quotes, bookings, and payments.
• Communicate with you about your move or order status.
• Send service-related notifications (confirmations, receipts, tracking updates).
• Send marketing communications (only with your consent; opt-out anytime).
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations and resolve disputes.
• Analyze usage trends to improve our website and services.

3. Data Sharing

We do not sell your personal information. We share your data only in these circumstances:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, email platforms, GPS tracking providers). They are bound by confidentiality agreements.
• Carrier Partners: When a subcontracted carrier handles your freight, they receive necessary shipping information only.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of SwiftMove USA and its customers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, firewalls, and regular security audits. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and notify us immediately at security@swiftmoveusa.com if you suspect unauthorized access.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function (login sessions, shopping cart).
• Analytics Cookies: Google Analytics — help us understand how visitors use our site.
• Marketing Cookies: Used to show relevant ads on third-party platforms (Google Ads, Facebook Ads). You may opt out via our Cookie Preferences tool.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email, or by emailing privacy@swiftmoveusa.com.
• Data Portability: Receive your data in a machine-readable format.

California residents have additional rights under the CCPA. Virginia, Colorado, and Connecticut residents have rights under their respective state privacy laws. To exercise any right, email privacy@swiftmoveusa.com.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking and transaction records are kept for 7 years for tax and legal compliance. Account data is deleted within 30 days of account deletion request, unless subject to legal holds.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately at privacy@swiftmoveusa.com and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and, where appropriate, by email. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@swiftmoveusa.com
• Mail: SwiftMove USA, Attn: Privacy Officer, 4060 N Delsea Dr, Newfield, NJ 08344
• Phone: +1 (856) 930-0783 (Mon–Sun, 7AM–9PM EST)