Frequently Asked
Questions

Yes. SwiftMove USA is fully licensed by the Federal Motor Carrier Safety Administration (FMCSA). We carry full cargo insurance on all shipments, and all of our drivers hold valid commercial driver's licenses.

We serve all 48 contiguous US states across the continental United States. Contact us to confirm service availability for your specific route.

We recommend booking at least 2–4 weeks in advance for residential moves, and 4–6 weeks for large commercial relocations. During peak season (May–September), book 6–8 weeks ahead to secure your preferred date. We do offer last-minute moving services in most major metro areas.

Same-day and next-day service is available in select major markets including New York, Los Angeles, Chicago, Miami, and Houston. Availability depends on truck and crew capacity. Call +1 (856) 930-0783 to check current availability in your area.

Long-distance move pricing is typically based on the total weight of your belongings and the distance traveled. Local move pricing is usually hourly. We provide a free, binding quote so you know the exact price before we start — no surprises on moving day.

No. We believe in 100% transparent pricing. Your written quote includes all labor, transportation, basic materials, and fuel. The only potential additional charges are for: long carry (if truck cannot park within 75 ft of your door), elevator fees, or specialty items like pianos and safes — and these are always disclosed upfront.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), ACH bank transfer, and cash. For corporate accounts, we offer net-30 invoicing. We do NOT accept personal checks or cryptocurrency.

Yes, we require a small deposit (typically $150–$300 for residential moves) to secure your moving date. The balance is due upon delivery. Deposits are fully refundable if you cancel at least 7 days before your move date.

Yes. We offer full packing services where our crew packs every item, or partial packing for specific rooms or fragile items. We supply all boxes, packing paper, bubble wrap, and tape. You can also purchase our packing supply kits in advance for DIY packing.

For safety and legal reasons, we cannot transport: hazardous materials (gasoline, propane tanks, paint), perishable food, plants (on long-distance moves), pets, explosives, or firearms. We also recommend personally transporting important documents, jewelry, and irreplaceable items.

Our packers use professional-grade materials and custom crating for high-value items. We offer specialty services for antiques, artwork, pianos, wine collections, and electronics. Declare all high-value items before your move date so we can make proper arrangements.

Yes, and we encourage it! Being present ensures you can direct the crew on placement preferences and sign off on the inventory checklist. If you cannot be present, you can designate a trusted representative to act on your behalf.

All moves include Released Value Protection at no extra cost — this covers 60 cents per pound per article. We strongly recommend upgrading to Full Value Protection, which covers repair, replacement, or cash settlement for the full current market value of lost or damaged items. Contact us for pricing.

Document any damage at delivery by noting it on the Bill of Lading before signing. Then file a claim at claims.html within 9 months of delivery. Our claims team will respond within 5 business days. We take all damage claims seriously and resolve them fairly and quickly.

Simple claims are typically resolved within 7–14 business days. Complex claims involving high-value or specialty items may take up to 30 days. Our claims team will keep you informed throughout the process.

LTL (Less-than-Truckload) means your freight shares space with other shipments — ideal for 1–10 pallets. FTL (Full Truckload) means you book the entire trailer exclusively for your freight — best for large volumes or time-sensitive shipments. LTL is more economical; FTL is faster and more secure.

Standard FTL capacity is up to 44,000 lbs. For heavy haul loads (up to 80,000+ lbs), we offer specialized heavy equipment transport with proper oversize permits. Contact us for heavy haul quotes and route assessments.

Yes, we offer refrigerated (reefer) truck services for temperature-sensitive cargo including food products, pharmaceuticals, and chemicals. Contact our freight team for reefer availability and pricing on your specific route.